Damage Protection
Although rare, guest damage can happen. Traditionally, this was managed via a security deposit or a settlement through the booking website. Both are cumbersome, involve the lots of back and forth,and are limited to “accidental damage” of contents only.
With damage protection, damage is damage. Damage from a guest is covered unless it’s specifically excluded such as normal wear and tear, mechanical breakdown, odor, maintenance or infestation.
This waiver does not negate the responsibilities of a renter for items outside of Waivo's responsibilities.
How It Works:
At the time of booking, the guest will pick a coverage amount be be charged a small nonrefundable damage protection fee, and the protection is outlined in the guest’s rental agreement. During the post-stay inspection of the property, if guest damage is found, a damage notice is submitted by the property manager online.
The damage notice is promptly reviewed and reimbursement is made. You, the guest, don't have to do anything!
The fine print
Waivo® Damage Waiver
If You have purchased a Waivo® Damage Waiver (“Waiver”) then the following terms and
conditions are now part of Your vacation rental agreement.
I. AGREEMENT
A. On behalf of Santa Fe Property Solutions, LLC, the party authorized to rent the
vacation rental property and the owner of the vacation rental property, Waivo has
assumed the responsibility for damages as outlined below up to $1,000, $2,500, and
$5,000, the Waiver limit purchased by or for You, the renter, for your stay at the
vacation rental property.
B. Waivo is hereby responsible for direct damage to real or personal property of the
vacation rental property as a result of Your acts or omissions. Waivo will pay the lesser
of the cost of repairs or the cost to replace the property up to $1,000, $2,500, and
$5,000. This Waiver does not negate your responsibilities as a renter for items outside
of Waivo’s responsibilities.
C. This is not an agreement to provide insurance.
II. EXCLUSIONS
A. This Waiver will not pay for theft, or damages resulting from:
1. Acts of God
2. Prior damage, cosmetic damage, or normal wear and tear
3. Theft
4. Loss of use of the vacation rental property
5. Rodent, termite, infestation, or wild animal
6. Damage to a motorized vehicle
7. Fine art, collectibles, or sets of items
B. This Waiver will not pay for damage or theft of property owned by You.
C. This Waiver will not pay for costs associated with odor, debris removal, backups of
sewers and drains, landscaping, marring, maintenance, or mechanical breakdown.III. CONDITIONS
A. Waivo has the sole authority to determine the nature and extent of damages,
necessary repairs, and eligibility for the Waiver.
B. Waivo reserves the right to determine if damage is eligible for reimbursement at actual
cash value.
C. This Waiver will pay for excessive cleaning, as a direct result of damage, over and
above the normal cleaning fee. An irreparable stain or spillage is considered damage.
D. This Waiver is only effective for a one-time single continuous stay, for which You
purchased the Waiver. It takes effect when You occupy the vacation rental property
and terminates when You depart the same vacation rental property. This Waiver
expires after 32 days of a one-time continuous stay. Additional Waivers may be
purchased for extended continuous stays.
E. This Waiver is only effective if damage is reported to Waivo by You, the property
manager, the online travel agent or the owner of the vacation rental property within 14
days of Your departure from the vacation rental property or the expiration of the Waiver
(32 days).
F. Waivo will not respond to damage under $50 US dollars.
G. If there is a dispute related to these terms, mediation is required before any party may
file litigation. In the event of litigation, all parties waive the right to a jury trial.IV. DEFINITIONS
You, or Your, is the renter of the vacation rental property and includes the renter’s spouse,
children and any other person You invited on to the vacation rental property during your stay.
